NetPayBox sends
you the products within a period of 10 days after payment is received for
mobiles items, 21 days for products.
If you receive a
wrong or defective item please contact us by e-mail within 7 days from the date
you receive the product.
Products must be
returned in the same condition as received. Boxes, packing materials, wrappers,
cartons, instruction manuals, warranty cards and products must be in their
ORIGINAL condition without markings, tape, folds or defacing. Products returned
in other than original condition will not be accepted and returned back to the
client. Products can be exchanged, replaced or returned only if:
1)
Dead on arrival
2) Significantly different from the description on the webpage.
For all returns or exchanges, please contact us first using the contact form on
the website.
Once all problems
are relayed to us, you will be instructed to ship the item back to us.
PLEASE DO NOT
WRITE OR MARK ANYTHING ON THE ITEM BOX.
Products received later than 15 days cannot be accepted for return and NO
refunds will be given.
After the return
period has expired, problems with the item will be considered as after-sales
issues, except for hardware problems not due to the way you used the item and
any problem that can be linked with the warranty conditions.
NetPayBox
after-sales specialists will analyse the situation and inform you of the issue.
IMPORTANT: If you live in the
Please make sure
you are buying the correct item. You can ask our services before buying.
We are not
responsible for any compatibility issues. All our items are GSM unlocked items.
We are not responsible for any custom related issues.
We are NOT responsible for internet/web browser compatibility issues. An
unlocked item is guaranteed to make/receive calls and text messages. Internet
functions and features are NOT guaranteed. It depends on your carrier. Almost
all item manuals are in Chinese.
WARRANTY CONDITIONS:
NetPayBox hardware products are warranted by NetPayBox
providers to be free from defects in workmanship and materials, under normal
use and service, for the following length of time from the date of purchase
from NetPayBox, unless otherwise stated in the individual warranty agreement.
Dead- or
Defective-on-Arrival, is defined as a product completely fails to function or
exhibits a defect in materials or workmanship within the first forty-eight (48)
hours of installation but no later than thirty (30) days after the date of
purchase of product, and this is verified by NetPayBox consumer service.
NetPayBox shall
not be responsible for any software, firmware, information, or memory data of
Customer contained in, stored on, or integrated with any products returned
to NetPayBox for repair, whether under warranty or not.
Obtaining
Warranty Service:
Customers shall
contact a NetPayBox agent or partner within the applicable warranty period to
obtain warranty service authorization. The NetPayBox agent shall then contact
the manufacturer.
Within a one year period, if there are any problems with the product,
NetPayBox can send the defective products back to the manufactures.
The manufacturer repairs
the failed parts and returns the product directly to the customer. In this
case, NetPayBox will pay for the shipment of the product from client country to
manufacturer country. NetPayBox will pay for the shipment from client country
to manufacturer country.
If the product can
not be repaired, the manufacturer replaces the failed product with another new
one.
If the
manufacturer can not repair the product and can not replace it, the
manufacturer will refund NetPayBox bank account of an amount equal to the
product price and NetPayBox will refund the client bank account.
The manufacturer
provides assistance by item, in English, in the basis of a normal acceptable
use for NetPayBox clients.
FOR AFTER SALES SERVICES, THE CLIENT PAYS ALL THE CHARGES INCLUDING ALSO
THE TRANSACTION AND POSTAL FEES.
The manufacturer
will repair the defective parts of the products and send it back directly to
the client.
TRANS ASIA Group
7 rue President Masaryk
42100 Saint-Etienne
FRANCE