SIATRONICS sends you the products within a period of 10 days after
payment is received for mobiles phones, 21 days for computers.
If you receive a wrong or defective item please contact us by e-mail
within 7 days from the date you receive the product.
Products must be returned in the same condition as received. Boxes,
packing materials, wrappers, cartons, instruction manuals, warranty cards and
products must be in their ORIGINAL condition without markings, tape, folds or
defacing. Products returned in other than original condition will not be
accepted and returned back to the client. Products can be exchanged, replaced
or returned only if:
1) Dead on arrival
2) Significantly different from the description on the webpage.
For all returns or exchanges, please email us at sav@siatronics.com .
Once all problems are relayed to us, you will be instructed to ship the
item back to us.
PLEASE DO NOT WRITE OR MARK ANYTHING ON THE PHONE BOX.
Products received later than 15 days cannot be accepted for return and NO
refunds will be given.
After the return period has expired, problems with the phone will be
considered as after-sales issues, except for hardware problems not due to the
way you used the phone and any problem that can be linked with the warranty
conditions.
SIATRONICS after-sales specialists will analyse the situation and inform
you of the issue.
Shipping fees are non-refundable under any circumstances.
IMPORTANT: If you live in the USA
or Canada
please check with your service provider for the bandwidth they are using in
your area and make your purchase according to your network provider bandwidths.
Most of our phones support 900/1800/1900 GSM networks and work in the USA and Canada.
Please make sure you are buying the correct phone. We are not
responsible for any compatibility issues. All our phones are GSM unlocked
phones.
We are not responsible for any custom related issues.
We are NOT responsible for internet/web browser compatibility issues. An
unlocked phone is guaranteed to make/receive calls and text messages. Internet
functions and features are NOT guaranteed. It depends on your carrier. Almost
all phone manuals are in Chinese.
Depending on your country, our products may be subject to customs fees. For
France,
there are no custom fees.
If we already sent a tracking number to you and there is a problem with
delivery, please contact the transport company, generally EMS,
FEDEX or DHL.
WARRANTY CONDITIONS:
SIATRONICS hardware products are warranted by SIA
providers to be free from defects in workmanship and materials, under normal
use and service, for the following length of time from the date of purchase
from SIATRONICS, unless otherwise stated in the individual warranty agreement.
- One (1) year
for all parts except battery.
- Six (6)
months for battery.
Dead- or
Defective-on-Arrival, is defined as a product completely fails to function or
exhibits a defect in materials or workmanship within the first forty-eight (48)
hours of installation but no later than thirty (30) days after the date of
purchase of product, and this is verified by SIATRONICS consumer service.
SIATRONICS shall
not be responsible for any software, firmware, information, or memory data of
Customer contained in, stored on, or integrated with any products returned
to SIATRONICS for repair, whether under warranty or not.
Obtaining Warranty
Service:
Customers shall
contact a SIATRONICS agent or partner within the applicable warranty period to
obtain warranty service authorization. The SIATRONICS agent shall then contact
the manufacturer.
Within a one year period, if there are any problems with the computer,
SIATRONICS can send the defective products back to the manufactures.
The manufacturer
repairs the failed parts and returns the product directly to the customer. In
this case, SIATRONICS will pay for the shipment of the product from client
country to manufacturer country. SIATRONICS will pay for the shipment from
client country to manufacturer country.
If the product can not be repaired,
the manufacturer replaces the failed computer with another new one.
If the
manufacturer can not repair the product and can not replace it, the manufacturer
will refund SIATRONICS bank account of an amount equal to the product price and
SIATRONICS will refund the client bank account.
The manufacturer
provides assistance by phone, in English, in the basis of a normal acceptable
use for SIATRONICS clients.
AFTER-SALES CONDITIONS:
The
manufacturers provide after-sales services for problems that do not concern the
warranty.
FOR
AFTER SALES SERVICES, THE CLIENT PAYS ALL THE CHARGES INCLUDING ALSO THE
TRANSACTION AND POSTAL FEES.
SIA
clients can send their defective products to any TRANS ASIA agent in Europe and
TRANS ASIA agents will then try to solve the problems. In case of hardware
problems, TRANS ASIA agents will send back the products to the manufacturers.
The manufacturer will repair the defective parts of the products and
send it back directly to the client.
TRANS ASIA HEAD OFFICE FOR EUROPE:
7 rue President Masaryk
42100 Saint-Etienne
FRANCE
